Document Details
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Document Type |
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Thesis |
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Document Title |
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KNOWLEDGE MANAGEMENT PROCESS IMPACT ON JOB SATISFACTION IN SAUDI TELECOM COMPANY عمليات إدارة المعرفة ودورها في الرضاء الوظيفي بشركة الاتصالات السعودية |
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Subject |
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Faculty of Arts and Humanities |
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Document Language |
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Arabic |
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Abstract |
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This study primarily aimed to identifying the role of knowledge management processes and their role on achieving job satisfaction in stc through identifying the role of generating and acquiring knowledge and both sharing and applying knowledge to the job satisfaction of the company's employees. The researcher employed a case study approach to achieve the objectives of the study, by collecting the necessary data through questionnaire to all Procurement and Support Services Sector employees which is 260 employees in the headquarter of STC in Riyadh city. The study received 243 questionnaires that represents 93.5% of the sample. The study accomplished several results that reinforce the importance of managing knowledge processes. The results have identified that knowledge management processes in all their dimensions have a significant and vital role on achieving job satisfaction among the company's employees. Among the most crucial evidence of this is the company's support for its values through continuous advertising, supporting discovery and innovation Also, the results showed that there are positive indicators that show a role for knowledge sharing and its application in achieving job satisfaction, in business implementation, periodically updating policies and procedures, that is by supporting documentation of all policies and procedures in the electronic library, providing advanced research methods, and supporting employee knowledge growth, which contributes to enabling the employee with information about the work environment. Besides, the company's pursuit of applying knowledge in all its sectors, and the belief that the company's employees are the real resource for its success.
Furthermore, the study found that the most important obstacles that face the application of knowledge management processes, is related to the participation of all employees in the management of knowledge operations. Also, the results demonstrated that there is a direct correlation between cognitive behavior towards knowledge management processes and the achievement of job satisfaction among employees of the company, and therefore whenever the cognitive behavior towards knowledge management processes is positive, this contributed to achieving job satisfaction. In addition to that, knowledge management processes (generating the acquisition, sharing, and application of knowledge) explain 89% of changes in the knowledge behavior of company employees. The results also showed that, knowledge generation and application are the essential knowledge management processes that significantly influence the knowledge behaviour of STC employees. Finally, the researcher suggested several recommendations that strengthen and enhance knowledge operations management in the future. The most important of which is the establishment of a knowledge repository that works to generate, store, and share knowledge among employees to achieve the company's goals and strategic vision. Besides, enhancing employee satisfaction and ensuring their loyalty to the company. |
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Supervisor |
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Dr. Mohammed Amin Marghalani |
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Thesis Type |
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Doctorate Thesis |
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Publishing Year |
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1441 AH
2020 AD |
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Added Date |
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Friday, August 21, 2020 |
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Researchers
| يوسف سعيد الغامدي | Alghamdi, Yousef Saeed | Researcher | Doctorate | |
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